Our Return Policy
At McConnells Waterford, your happiness is our mission. If something’s not quite right, we’re here to help. Read on to learn about our return guidelines, refund processes, and return methods.
Items Eligible for Return
- Items must be returned within 30 days of the delivery date for eligibility.
- Returned products must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.
- Non-returnable items include [list exclusions, e.g., final sale items, custom-made goods, or perishable products].
How to Initiate a Return
To start the return process, please follow these steps:
- Email us at info@mcconnellbros.ie.
- Provide your order number along with details about the returned product.
- We will send you a return form to include with your return.
Refunds and Exchanges
- Refunds will be issued to the original payment method within 2 working days of receiving the returned product.
- Depending on your preference, we offer cash refunds, exchanges, or store credit. You may receive a partial refund if only part of your purchase is returned.
Please note that shipping charges are non-refundable unless the returned product is damaged or incorrect.
Return Shipping Costs
- Free return shipping is available for orders over €150 or in cases of damaged/incorrect items.
- A flat shipping fee of €10 will be deducted from your refund for all other returns.
Damaged or Defective Items
If you receive a damaged or defective product, don’t hesitate to contact customer support at info@mcconnellbros.ie within 14 days. Our team will arrange a free replacement, cash refund, or exchange without additional costs.
Additional Information
- Returns are processed Monday through Friday.
- For any questions or more information about our return policy, reach out to our customer support team at [insert contact details].
Thank you for shopping with McConnells Waterford. We value your trust and are committed to making every step of your shopping and return process as smooth as possible.